Platform Terms of Service

Effective Date: 6th May 2026
Provider: Argyll Data Development Ltd (“ADD”, “we”, “us”, “our”)
Company Number: SC759203
Registered Office: Killellan Farm, Toward, PA23 7UJ

1. Introduction

These Platform Terms of Service (“Terms”) govern access to and use of any hosted platform, AI services, APIs, inference services, compute environments, managed services, software, infrastructure, portals, or related services provided by Argyll Data Development Ltd (the “Platform”).

These Terms apply to business customers only.

By accessing or using the Platform, the customer (“Customer”, “you”, “your”) agrees to these Terms.

2. Eligibility and Permitted Use

The Platform is intended for professional, development, research, commercial, educational, governmental, and organisational use.

You may use the Platform:

  • on your own behalf as an individual developer, consultant, researcher, or sole trader; or

  • on behalf of an organisation or legal entity which you represent.

If you use the Platform on behalf of an organisation or entity, you represent that you have authority to bind that organisation to these Terms.

The Platform is not intended for ordinary personal, household, or consumer entertainment use.

3. Platform Services

The Platform may include:

  • artificial intelligence inference services;

  • hosted compute environments;

  • APIs and developer services;

  • managed AI environments;

  • data processing services;

  • software tools and orchestration services;

  • consulting and technical support;

  • infrastructure and hosting services;

  • beta or preview services.

Specific services may be governed by additional order forms, statements of work, service schedules, or technical documentation.

4. Account Registration and Operational Support

Customers may be required to create accounts or credentials to access the Platform.

You are responsible for:

  • maintaining confidentiality of credentials;

  • controlling access to your accounts;

  • ensuring authorised use only;

  • promptly notifying us of unauthorised access or security incidents.

ADD and its authorised infrastructure and service providers may access account information, billing information, operational metadata, and technical diagnostics where reasonably necessary to:

  • provide and maintain the Platform;

  • manage accounts and subscriptions;

  • investigate technical issues;

  • maintain security and operational integrity;

  • comply with legal or regulatory obligations.

Customer prompts, submitted content, and AI-generated outputs are not routinely accessed or reviewed by human personnel.

We may suspend accounts where we reasonably believe security, misuse, or legal compliance concerns exist.

5. Acceptable Use

You must not use the Platform:

  • unlawfully or fraudulently;

  • to violate applicable laws or regulations;

  • to infringe intellectual property rights;

  • to develop malware or malicious code;

  • to conduct unauthorised surveillance;

  • to generate unlawful, abusive, deceptive, or harmful content;

  • to interfere with Platform operations or security;

  • to circumvent usage limits or security controls;

  • to attempt model extraction, reverse engineering, or benchmarking without written permission;

  • to process data where you lack lawful authority;

  • in breach of sanctions or export control laws.

We may suspend or terminate access for violations of this section.

6. Artificial Intelligence Outputs

AI-generated outputs may:

  • contain inaccuracies;

  • be incomplete;

  • produce unexpected or inconsistent results;

  • require human review and verification.

The Customer remains solely responsible for reviewing, validating, and approving outputs before reliance or use.

The Platform does not provide legal, financial, medical, regulatory, or professional advice unless expressly agreed in writing.

7. Customer Data

7.1 Ownership

The Customer retains ownership of Customer Data submitted to the Platform.

“Customer Data” includes prompts, inputs, uploaded data, files, datasets, configurations, and related materials provided by the Customer.

7.2 Responsibility

The Customer is responsible for:

  • legality of Customer Data;

  • obtaining necessary permissions and consents;

  • ensuring lawful processing rights;

  • accuracy and suitability of submitted data.

7.3 Data Usage and Processing

Customer Data may be processed by ADD and its authorised infrastructure and service providers solely for purposes including:

  • providing and maintaining the Platform;

  • account administration;

  • billing and subscription management;

  • technical diagnostics;

  • security monitoring;

  • abuse prevention;

  • legal and regulatory compliance;

  • service telemetry and operational optimisation.

The Platform operates as an inference service only.

Customer prompts, submitted content, and AI-generated outputs are not used for foundation model training.

Customer prompts and AI-generated outputs are encrypted in transit and protected using industry-standard encryption and security controls, including encryption at rest where applicable.

Unless expressly agreed otherwise in writing:

  • Customer Data is not sold to third parties;

  • Customer environments remain logically segregated from unrelated customer environments.

Certain account, operational, and technical support data may be processed by authorised infrastructure or service personnel outside the United Kingdom where necessary for service delivery and operational support.

8. Data Protection and International Processing

Each party shall comply with applicable data protection and privacy laws, including the UK GDPR, the Data Protection Act 2018, and any other applicable data protection legislation.

Where ADD processes personal data on behalf of a Customer, such processing shall be carried out solely for purposes connected with:

  • providing and maintaining the Platform;

  • account administration;

  • technical support;

  • operational security;

  • billing and service management;

  • legal and regulatory compliance.

The Platform operates as an inference service only. Customer prompts, submitted content, and AI-generated outputs are not used for foundation model training.

Customer prompts and AI-generated outputs are encrypted in transit and protected using industry-standard encryption and security controls, including encryption at rest where applicable.

ADD may use authorised infrastructure, hosting, and operational service providers located outside the United Kingdom where necessary for service delivery, operational resilience, technical support, or infrastructure management.

Where international transfers of personal data occur, ADD shall implement appropriate safeguards as required under applicable data protection laws.

Where required, the parties may enter into a separate Data Processing Addendum (“DPA”).

9. Intellectual Property Rights

ADD and its licensors retain all rights, title, and interest in and to:

  • the Platform;

  • APIs;

  • orchestration systems;

  • infrastructure;

  • workflows;

  • software components owned or developed by ADD;

  • documentation;

  • branding;

  • service configurations;

  • and related proprietary technology and intellectual property rights.

Certain models, software components, and technologies made available through the Platform may be provided under third-party or open-source licences, including foundation models made available by their respective owners or licensors.

All rights in such third-party and open-source models remain with their respective owners and licensors.

Except as expressly stated in these Terms, no intellectual property rights are transferred or licensed to the Customer.

Use of Third-Party and Open-Source Models

The Platform may provide access to, or functionality derived from, third-party or open-source large language models (“LLMs”) and related artificial intelligence technologies.

Such models and technologies are made available subject to applicable third-party licences, usage restrictions, technical limitations, and operational availability.

ADD does not claim ownership of third-party or open-source models made available through the Platform.

Model availability, functionality, performance characteristics, and supported features may change from time to time due to licensing, legal, operational, security, or technical considerations.

10. Service Availability and Platform Operations

ADD will use commercially reasonable efforts to provide and maintain availability of the Platform.

The Platform may be unavailable, limited, suspended, or modified from time to time due to:

  • scheduled maintenance;

  • upgrades or configuration changes;

  • security activities;

  • infrastructure failures;

  • telecommunications or power outages;

  • third-party service interruptions;

  • model availability changes;

  • legal or regulatory requirements;

  • or events beyond ADD’s reasonable control.

The Platform may rely on third-party and open-source models, infrastructure providers, and supporting technologies. Availability, functionality, and performance of specific models or services may change where required for operational, legal, licensing, security, or technical reasons.

ADD may:

  • add, remove, replace, update, or modify models, features, APIs, or technical capabilities;

  • impose reasonable usage limits;

  • suspend access where necessary to maintain security, integrity, or operational stability;

  • or discontinue beta, preview, trial, or experimental services at any time.

Shared or tokenised inference services are provided on an “as available” basis unless expressly stated otherwise.

Dedicated infrastructure environments, reserved compute capacity, private deployments, or dedicated rack services may be subject to separate Service Level Agreements (“SLAs”), support arrangements, or commercial service schedules agreed in writing between ADD and the Customer.

Unless expressly agreed in a separate written SLA, no specific uptime, response time, throughput, latency, capacity reservation, or uninterrupted availability commitment applies.availability commitment applies.

11. Fees, Billing, and Payment

Fees, pricing structures, billing arrangements, and payment terms for the Platform shall be set out in applicable:

  • order forms;

  • service schedules;

  • subscription plans;

  • statements of work;

  • SLAs;

  • or other commercial agreements.

The Platform may include:

  • tokenised or usage-based services;

  • subscription services;

  • reserved capacity services;

  • dedicated infrastructure deployments;

  • or custom enterprise arrangements.

Usage-based services may be measured by reference to factors including:

  • tokens;

  • compute consumption;

  • API requests;

  • throughput;

  • storage;

  • reserved capacity;

  • or other operational metrics determined by ADD.

Unless otherwise agreed in writing, all Platform services are provided on a prepaid basis.

ADD is not required to provide credit facilities, invoiced payment terms, or post-paid usage arrangements unless expressly agreed under a separate written enterprise agreement, supply contract, or commercial services agreement.

Unless otherwise stated:

  • fees are exclusive of VAT and applicable taxes;

  • prepaid fees are non-refundable except where required by law;

  • the Customer is responsible for applicable taxes, duties, and governmental charges.

ADD may suspend, limit, or terminate access to the Platform where:

  • prepaid balances are exhausted;

  • payment obligations are overdue;

  • usage limits are exceeded;

  • fraudulent or unlawful activity is suspected;

  • or continued service creates operational, legal, or security risk.

The Customer remains responsible for fees and charges accrued prior to suspension or termination.

12. Confidentiality and Legal Disclosure

Each party (“Receiving Party”) shall keep confidential and not disclose to any third party any confidential or proprietary information received from the other party (“Disclosing Party”) except as permitted under these Terms.

Confidential information includes:

  • technical information;

  • infrastructure details;

  • security information;

  • pricing and commercial terms;

  • business plans;

  • operational information;

  • customer data;

  • non-public documentation;

  • and other information identified as confidential or which would reasonably be understood to be confidential in nature.

The Receiving Party shall:

  • use confidential information solely for purposes connected with the Platform and related services;

  • protect confidential information using reasonable technical and organisational safeguards;

  • restrict access to personnel, contractors, infrastructure providers, and advisers with a legitimate operational need to know and who are subject to appropriate confidentiality obligations.

Confidential information may be disclosed:

  • where required by applicable law, regulation, court order, lawful governmental request, or regulatory authority;

  • to professional advisers under duties of confidentiality;

  • to authorised infrastructure or operational service providers where reasonably necessary for service delivery and operational support;

  • or with the prior written consent of the Disclosing Party.

Where legally permitted and reasonably practicable, ADD will use commercially reasonable efforts to:

  • limit the scope of disclosure;

  • protect confidential information;

  • and notify the affected Customer prior to disclosure.

This section does not apply to information which:

  • is or becomes publicly available other than through breach of these Terms;

  • was lawfully known prior to disclosure;

  • is independently developed without use of confidential information;

  • or is lawfully obtained from a third party without confidentiality restriction.

ADD may use aggregated and anonymised operational, usage, performance, and telemetry data for:

  • security;

  • operational analytics;

  • service optimisation;

  • capacity planning;

  • abuse prevention;

  • infrastructure management;

  • and business reporting,

provided such data does not identify the Customer or disclose Customer Data.

ADD does not routinely monitor Customer prompts or AI-generated outputs except where reasonably necessary for:

  • legal compliance;

  • security;

  • abuse prevention;

  • technical support;

  • or operational integrity.

The obligations in this section shall survive termination of these Terms.

13. Suspension and Termination

ADD may suspend, restrict, or terminate access to the Platform immediately where reasonably necessary to:

  • protect the security, integrity, or availability of the Platform;

  • prevent unlawful, abusive, or fraudulent activity;

  • address violations of these Terms;

  • comply with legal or regulatory obligations;

  • respond to security incidents or operational threats;

  • enforce usage limits or payment requirements;

  • or protect ADD, its customers, infrastructure providers, or third parties.

ADD may suspend access where:

  • prepaid balances are exhausted;

  • applicable fees remain unpaid;

  • account information is materially inaccurate;

  • or the Customer no longer satisfies eligibility or compliance requirements.

Customers may stop using the Platform at any time.

Termination or suspension of specific services, dedicated infrastructure deployments, reserved capacity arrangements, or enterprise environments may also be governed by separate commercial agreements, order forms, SLAs, or supply contracts.

Unless otherwise agreed in writing:

  • prepaid fees are non-refundable;

  • suspension or termination does not relieve the Customer of obligations accrued prior to suspension or termination;

  • the Customer remains responsible for outstanding fees, taxes, and charges.

Where reasonably practicable, ADD will use commercially reasonable efforts to provide notice prior to suspension or termination, except where immediate action is required for security, operational, legal, or abuse-prevention reasons.

Sections intended by their nature to survive termination shall continue in effect following termination of these Terms, including provisions relating to:

  • confidentiality;

  • intellectual property;

  • payment obligations;

  • liability limitations;

  • data protection;

  • and dispute resolution.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • fraud or fraudulent misrepresentation;

  • death or personal injury caused by negligence;

  • or any liability which cannot lawfully be excluded or limited.

Subject to the above, ADD shall not be liable for:

  • indirect, consequential, incidental, special, or punitive losses;

  • loss of profit;

  • loss of revenue;

  • loss of business opportunity;

  • loss of goodwill;

  • loss of anticipated savings;

  • loss, corruption, or inaccuracy of data;

  • or interruption of business operations.

The Platform provides artificial intelligence inference and related technical services only. The Customer remains solely responsible for:

  • evaluating outputs;

  • validating accuracy and suitability;

  • human review and oversight;

  • compliance decisions;

  • and any reliance placed upon outputs generated through the Platform.

ADD does not warrant that:

  • outputs will be accurate, complete, or error-free;

  • outputs will satisfy Customer requirements;

  • outputs will be continuously available;

  • or outputs generated by different models will be identical or consistent.

Subject to this Section 14, ADD’s total aggregate liability arising out of or in connection with the Platform and these Terms shall not exceed:

  • the total fees paid by the Customer to ADD during the twelve (12) months preceding the event giving rise to the claim; or

  • where services are provided on a prepaid basis without recurring charges, the total amount paid for the relevant affected services during the preceding three (3) months,

whichever is greater.

Nothing in these Terms shall make ADD responsible for:

  • Customer Data;

  • Customer prompts or uploaded content;

  • Customer configurations;

  • third-party services;

  • open-source models;

  • or decisions made by the Customer using Platform outputs.

Insurance

ADD maintains professional liability and related commercial insurance coverage appropriate to the nature of the Platform and associated services.

Customers requiring evidence or further details of applicable insurance coverage may request such information in writing, subject to confidentiality and operational security considerations.

Dedicated infrastructure deployments, reserved capacity environments, enterprise supply arrangements, and private infrastructure services may be subject to separate liability allocations or service commitments under written commercial agreements.

15. Export Control and Sanctions

The Customer shall comply with all applicable export control, trade, sanctions, and import laws and regulations in connection with use of the Platform.

The Customer must not:

  • access or use the Platform in violation of applicable sanctions or export control laws;

  • use the Platform for prohibited military, unlawful surveillance, weapons development, or unlawful end-use activities;

  • provide access to sanctioned persons, organisations, or jurisdictions where prohibited by applicable law;

  • or use the Platform in any manner that could cause ADD, its infrastructure providers, or service partners to violate applicable legal or regulatory obligations.

ADD may suspend or terminate access to the Platform where reasonably necessary to comply with export control laws, sanctions requirements, governmental restrictions, or legal obligations.

The Customer is responsible for obtaining any licences, approvals, or authorisations required for its use of the Platform and any related technologies, data, or outputs.

Availability of certain models, features, infrastructure resources, or technical capabilities may be restricted in certain jurisdictions due to legal, licensing, operational, or regulatory requirements.

16. Force Majeure

ADD shall not be liable for any failure, delay, degradation, interruption, or inability to perform obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

  • natural disasters;

  • severe weather events;

  • flooding;

  • fire;

  • war;

  • terrorism;

  • civil unrest;

  • industrial disputes;

  • governmental actions;

  • regulatory restrictions;

  • sanctions;

  • power failures;

  • telecommunications outages;

  • internet disruptions;

  • cyberattacks;

  • infrastructure failures;

  • supply chain interruptions;

  • third-party hosting or infrastructure failures;

  • model or technology provider outages;

  • or failures of external service providers.

Where reasonably practicable, ADD will use commercially reasonable efforts to mitigate the effects of such events and restore affected services.

Nothing in this section requires ADD to resolve events or circumstances beyond its reasonable operational control or to provide services where doing so would create legal, regulatory, security, or operational risk.

17. Changes to the Platform and Terms

ADD may modify, update, replace, suspend, or discontinue any part of the Platform from time to time, including:

  • models;

  • APIs;

  • features;

  • technical capabilities;

  • infrastructure components;

  • supported integrations;

  • service tiers;

  • operational requirements;

  • or security controls.

Such changes may be necessary for operational, legal, licensing, security, commercial, technical, or regulatory reasons.

ADD may also update these Terms from time to time to reflect:

  • changes in applicable law or regulation;

  • changes to Platform functionality or services;

  • security or operational requirements;

  • infrastructure or provider changes;

  • or evolving business practices.

Updated Terms will be published through the Platform, website, customer portal, or other appropriate communication channels.

Continued use of the Platform following the effective date of updated Terms constitutes acceptance of the revised Terms.

Where a Customer is subject to a separate written enterprise agreement, supply contract, or negotiated commercial arrangement, the terms of that agreement shall prevail in the event of conflict with these Platform Terms.

18. Governing Law and Jurisdiction

These Terms and any dispute, claim, or matter arising out of or in connection with the Platform, the services, or these Terms shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising out of or connected with these Terms, except where ADD reasonably determines that interim, injunctive, protective, or enforcement action is required in another jurisdiction.

Nothing in these Terms limits either party’s right to seek urgent injunctive relief, equitable remedies, or protective measures in any court of competent jurisdiction where necessary to protect:

  • confidential information;

  • intellectual property rights;

  • infrastructure;

  • security interests;

  • or operational integrity.